Tag: Uber Tales

Uber Tales: Do You Like It, Five Years Later Edition

Today is the fifth anniversary of my sign-on date with Uber (the date I went live on the app and could start doing rides). As of today (before I start my run this afternoon), I’ve done approximately 12,900 rides and I probably have driven around the planet a few times (lost some milage counts a while back). When I tell people how long I’ve been doing this I get asked this question, one I’ve been asked a lot in the last five years:

Do you like it?

I’ve always wanted to ask what prompted this question but I don’t want to come off as rude or presumptuous or some crap like that. So instead, I’ll do my best to answer it here.

First, the answer is yes even after five years. And there are several reasons for that.

One, the unpredictability. As a driver, you never go the same route day in and day out though there are some constants in the job like going to and from the airport or downtown in a major tourist city like my hometown here of San Antonio. But there are days when I am literally all over the city, and on a few occasions I’ve gone from one end of the county to the other and into the surrounding counties.

Two, meeting new people. I’m shy and introverted by nature so this has really helped me learn how to gauge whether or not people want to talk and what to talk about. I’ve had a lot of conversations about a lot of different things and some have made me laugh, and a few had me fighting not cry behind the wheel.

Three, being managed by an algorithm. I’ve heard people say if you do gig work you’re managed by a computer algorithm and I will always say in reply, “And your point is?” Having been managed by both humans and algorithm I’ll take the algorithm because although I had some good human managers, most of them I wouldn’t give you a dime for because of their sheer incompetence and a few I wouldn’t piss on if they were on fire because of their sadistic cruelty. The algorithm doesn’t micromanage you as long as you keep your stats up and stay out of trouble, which I find very easy to do. Also, the algorithm I work for doesn’t say jack-squat to me if I go offline to use the bathroom or for any other reason. I’ve been micromanaged more than I ever want to remember and I sure as hell don’t miss it.

Four, I get to see my city and everything in it. I’ve been in some of the wealthiest enclaves with multi-million-dollar mansions, and parts of the city with houses worth a fraction of that. And yes, I’ve been a few parts of the city that are more than a little rough around the edges but I didn’t stick around for autographs as I’m fond of saying. But I’ve never had any trouble in any area and people are really good wherever you go.

Also, this gig has kept me from sinking into a depressive hell because as my full-time job, if I don’t drive I don’t eat. So no matter how awful I have felt mentally and emotionally, once I get on the road I leave that behind and focus on the ride. And I’m forever grateful for that and also even if something has gone wrong on a run I’ve been able to leave it behind once I park the car at the end of my run.

Is gig work perfect? Heck no. I’ve had more than my share of ups and downs with it, days where I couldn’t get any action going, and crap to deal with like any other job I’ve had. But I didn’t get into this job (or any job I’ve ever had for that matter) expecting things to always be sunshine and rainbows.

Is gig work for everyone? No. With this job I always say you have to be able to roll with things as they come and be able to think on your feet, or behind the wheel. Like yesterday for example, a passenger left a phone in the car and that’s hard to get back to someone (though I was able to, thank goodness). Also, on Tuesday this past week the app glitched just as I started my afternoon run at the airport so I lost some time there till they got it fixed. But as I like to say, things work out eventually.

I think a part of me will miss this gig once I’m able to move on to something else but one big thing I’ve learned is how much I like being on the road seeing the world and being my own boss. I’m far from perfect but I know I can function best when I’m on my own having the freedom to do my job without anyone micromanaging me.

And if you’ve ever asked an Uber driver if they like their job, can you tell me why? I’m just curious as to what prompts that question because my thoughts on it are pure speculation and I’d like to know from people who’ve asked the question instead. Thanks and here’s to more days on the road.

Uber Tales – Do I Like It, Edition

In the almost five years I’ve been driving for Uber there is one question I still get asked a lot, and that still baffles me though I’m not quite sure why.

Do I like being an Uber driver?

I always say yes of course but I wonder why I get asked the question in the first place (I haven’t asked that of my questioning-passengers because I don’t want to come off as rude or ungrateful, or something like that). I think for me the big reason I’m baffled by this question is that in all the other jobs I’ve had, I never got asked this question. In fact, when I worked in call-center Hell most people asked how I could stand dealing with people yelling at me all day over the phone. I told them it wasn’t the people yelling at me on the phone that made that job a crap-fest but the management I worked under (for every good manager I had, I had at least five I wouldn’t piss on if they were on fire).

I wonder if being a gig-worker as Uber drivers are sometimes referred to is still very alien and dare I say, unique to a lot of people. Like some people see us as free-spirits, or losers they secretly admire for not being a part of the corporate rat-race so they have to wonder if we really like it or we do it because we can’t hack it elsewhere.

So in reply to the question of do I like being an Uber driver, I’ll list some of the things I really like about the job.

First thing I like: no set schedule. Uber will post about potentially busy times and also any incentives during certain times (incentives are extra money given in addition to fares and tips- and all tips go directly to drivers). So if I take an evening off the road I can do a morning run (five a.m. to about nine a.m.). My preferred time is currently three-thirty p.m. to about midnight, especially with airport runs because those are usually pretty good money fare-and-tip wise. But if you’re feeling like crap, or if you want to cut out and you’ve got the money to do it, you can and no one says anything.

Because yes, as a driver you are managed by an algorithm. And when asked how that’s going I always say, “I’ll take the algorithm over the human.” Uber’s algorithm has always been good to me as long as I maintain my numbers (customer rating/acceptance/cancellation) which is easy to do with this gig. In call-center Hell, I was micromanaged by people who had no business managing anything other than a stapler. It was so bad I used to get dirty looks from managers when I stood up to stretch or go to the bathroom. With the algorithm, I don’t get any dirty looks for either stretching or bathroom breaks.

Another thing I like is tenure and top status has its’ perks. There is a four-level tier system for drivers and I’ve been in the top tier since the system was implemented. And they don’t keep adjusting the goalposts for this tiered system to make it damn near impossible for anyone to get into the top tier and stay there. It’s like having an ongoing performance review without having to sit down and go through one of those every year and be grateful for whatever pitiful raise you get.

And yet another thing I like- no yelling or screaming people. I’ve had a few people mutter shit about me or just treat me like something they scrapped off the bottom of their shoe at the dog park. And I’ve had a few indecent proposals. But the good thing is I haven’t had to deal with anyone like that in a long time, and if I really had someone go off on me and not back off and apologize I could report them and not be matched with them again.

One of the things I really like about this job is the diversity of the people I meet every day. I’ve met people from all over the world and from all walks of life. I’ve had a ton of conversations about everything under the sun and then some. I’ve laughed my ass off behind the wheel, and I’ve fought like hell not to lose it at some things I’ve heard, too. And yes, what’s said in my Uber stays in there because I don’t have any details about the people I shuttle around and I don’t ask a lot of questions in my line of work. So in response to my top FAQ: yes, I like being an Uber driver. And I’ll keep doing it as long as it works for me, and as long as they’ll have me. Thanks for riding with me today.

Uber Tales – Origin Story

Created by my friend Deborah Ratliff

On March 31, 2017 I became an active Uber driver. At that time I was working a part-time gig as a contract delivery driver for Amazon and needed some more money. Then at the end of May that year that contract gig ended and I went full-time with Uber because I needed to keep earning money and no one was responding to my resumes being submitted. Then I discovered I liked being an Uber driver and managed by an algorithm with no human support available at that time.

It’s now been almost five years, over twelve-thousand rides, a lot of miles, my own vehicle followed by four rentals, and numerous app updates. I’ve also survived the business crashing in March 2020 when the covid-19 lockdown happened here in San Antonio and the usual ups and downs of the ridesharing business in general.

One question I’ve been asked a lot over the years with this job is, do I like it?

I find that question odd even after being asked it for five years because before I started doing this job, no one ever asked me that before. But then before I started doing gig/rideshare work, I worked in call-center Hell. When I told people about that job the number-one question was how I put up with people yelling at me over the phone all day. I’ve told people the worst thing about call-center work for me wasn’t the yelling over the phone, but the incompetent to downright-sadistic management in the call-centers I worked in. I told them the places I worked where were run by penny-ante, nitpicking, bullshit-loving assholes for the most part. So when people say that I’m managed by an algorithm and not a human I say in return, “And your point is?” After five years of being managed by an algorithm I’ll take the algorithm over the humans because I had only a small handful of human managers I actually liked and respected.

Now I will freely admit I have not taken my Uber job nowhere as seriously as I probably could have, or should have. I mean I’m not the most organized person in the world with it nor am I the most ‘rah-rah-rah, go team!’ person about it either. For me, it’s been something I can do with the least amount of fuss and muss and as long as I maintain my numbers I’m good to go. But I’m also good to make my own schedule and take it one ride at a time. Because there has only been a few times when I came off the road flaming-hot mad unlike call-center Hell where that was almost a daily thing.

As of right now, I don’t have any truly insane, off-the-wall bonkers story to tell but I’ve got a lot of other ones to tell. Also, I’ve got a good number of observations about human nature, the world we live in, and life before and after the covid-19 epidemic.

I’ve read a lot over the years from economists and other egg-head types about how gig work truly sucks and takes advantage of people. Some of what they say is true but as someone who also worked for wages for a lot of years, I can make a lot of comparisons and contrasts between hourly-salaried work and independent gig-work. I went into this job with my eyes wide-open and no expectation of a red-carpet roll-out experience. To me, it’s just about making money and leaving it behind at the end of the road for the day. No two days are the same with this job and I’ve always said that the only predictable thing about this job is its’ unpredictability. Sometimes you hit the financial jackpot and some days you can’t get any action going at all.

One time after I’d answered a rider’s questions about my job he said to me (this is an exact quote): “So basically, you drive around all day, meet new people, and listen to music.” I told him that was about right though in addition to that I dealt with traffic, bad drivers, weather, and on occasion delivered food (back then I was doing food delivery to offset the reduction in regular rides).

So each week here till the book is published, I’ll share stories and behind-the-scenes bits like with my other three books. Hopefully I’ll get something off-the-wall nuts before I go for publication.

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